Privacy policy

This Privacy Policy describes how terphoto.store (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site.

Contact

If you have any questions about this Privacy Policy, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at info@terphoto.store.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “personal information” means information that identifies, relates to, describes, or can reasonably be associated with an individual.

  • Device information
    • Purpose of collection: to load the Site properly for you, improve site performance, maintain security, and understand how visitors use the Site.
    • Source of collection: collected automatically when you access the Site using cookies, log files, web beacons, tags, pixels, and similar technologies. 
    • Disclosure for a business purpose: shared with service providers that help us operate the Site, including Shopify and analytics or technical service providers we use. 
    • Personal Information collected: browser type, IP address, time zone, cookie information, pages or products viewed, referring websites, search terms, and information about how you interact with the Site.
  • Order information
    • Purpose of collection: to process and fulfill your order, process payments, arrange shipping, send invoices and order confirmations, communicate with you, screen orders for fraud or risk, and provide customer support.
    • Source of collection: collected directly from you.
    • Disclosure for a business purpose: shared with Shopify, payment processors, shipping carriers, and other service providers necessary to process and deliver your order.
    • Personal Information collected: name, billing address, shipping address, payment details, email address, and phone number.
  • Customer support information
    • Purpose of collection: to provide customer service and respond to your questions, requests, or complaints. 
    • Source of collection: collected directly from you. 
    • Disclosure for a business purpose:
    • Personal Information collected: [INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you
    • Disclosure for a business purpose: shared with service providers used to manage customer communication, if applicable.
    • Personal Information collected: your name, email address, order details, and any other information you provide when contacting us.

How We Use Your Personal Information

We use your personal information to:

  • provide products and services to you;

  • process payments and fulfill orders;

  • arrange shipping and delivery;

  • communicate with you about your order or inquiry;

  • provide customer support;

  • detect, investigate, and prevent fraud, abuse, or security issues;

  • improve our website, products, and services;

  • comply with legal obligations;

  • send marketing communications, where permitted by law or where you have chosen to receive them.

Sharing Personal Information

We share your personal information with third parties only as needed to operate our business and provide our services.

For example:

  • Shopify powers our online store and processes data needed for store functionality.

  • Payment providers process your payment information securely.

  • Shipping and delivery providers use your information to deliver your order.

  • Analytics and technical service providers may help us understand how the Site is used and improve performance.

  • We may also disclose your information where required to comply with applicable law, respond to lawful requests, protect our rights, or prevent fraud.

You can read more about how Shopify uses personal information in Shopify’s privacy policy.

Lawful Basis for Processing (EEA and UK Visitors)

If you are located in the European Economic Area or the United Kingdom, we process your personal information under one or more of the following legal bases:

  • your consent;

  • performance of a contract with you;

  • compliance with legal obligations;

  • our legitimate interests, including operating, securing, and improving our business, provided those interests are not overridden by your rights and freedoms.

Retention

We retain your personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

Order-related information may be retained for accounting, tax, fraud prevention, and legal compliance purposes, even if you request deletion where retention is required by law or necessary for legitimate business purposes.

Automatic Decision-Making

We do not engage in fully automated decision-making that produces legal or similarly significant effects on individuals.

However, our service providers, including Shopify, may use limited automated processing for fraud prevention and security purposes, such as identifying potentially fraudulent transactions or suspicious activity.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • access the personal information we hold about you;

  • request correction of inaccurate information;

  • request deletion of your personal information;

  • object to or restrict certain processing;

  • withdraw consent where processing is based on consent;

  • request a copy of your information in a portable format.

If you would like to exercise any of these rights, please contact us at info@terphoto.store.

We may need to verify your identity before responding to your request.

International Data Transfers

If you are located outside the country where our service providers operate, your personal information may be transferred to and processed in other countries, including countries that may not provide the same level of data protection as your home jurisdiction.

Because our store is hosted on Shopify, your information may be processed and stored in countries where Shopify or its service providers operate.

Cookies

We use cookies and similar technologies to operate and improve the Site, remember your preferences, keep the shopping cart and checkout functioning properly, understand site traffic, and support marketing and analytics.

These may include:

  • essential cookies required for the operation of the store;

  • functional cookies that remember your preferences;

  • analytics cookies that help us understand how visitors use the Site;

  • marketing or advertising cookies, if enabled on the Site.

The exact cookies that may be used on your device can vary depending on how you interact with the Site and the Shopify features and apps enabled on the store.

Most browsers accept cookies automatically, but you can usually control cookies through your browser settings. Please note that disabling cookies may affect how the Site functions.

Analytics and Advertising

We may use analytics tools and similar technologies to understand how customers use the Site and to improve our products, services, and marketing.

If we use advertising or remarketing tools, those providers may collect information about your browsing activity on our Site and across other websites using cookies or similar technologies, subject to applicable law and consent requirements.

You can usually control advertising preferences through your browser settings, device settings, or relevant opt-out tools provided by third parties.

Do Not Track

Because there is currently no consistent industry standard for responding to “Do Not Track” browser signals, we do not respond to such signals at this time.

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at info@terphoto.store, and we will take reasonable steps to delete that information.

Complaints

If you have a complaint about how we handle your personal information, please contact us at info@terphoto.store.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, legal obligations, or for other reasons. The updated version will be posted on this page with the revised effective date.